Shipping, Pick Ups & Returns

We ship everything from Berlin every 10 days via DHL & Deutsche Post. 

Some of our products can take a bit of extra time to prepare, specially during sales or high-demand seasons like xmas.

Please make sure your address is correct, we can't take responsability for mistakes on the address and this could cause a returned package. 

Please also leave a valid telephone number and email with your order, that's important in case you are not at home when the package arrives. The shipping company may contact you to organize a new delivery.

 

TRACKED SHIPPING

Once your order is shipped you will receive an email from DHL / Deutsche Post with a tracking number. 

Shipments to Germany will take 2-3 business days to arrive.

 

International shipments will take 2-3 weeks to arrive.

You need to follow the tracking number and in case you are not at your delivery address to receive the package you will need to pick it up at your local post office.

In case your package is not picked from the post office and it comes back to us, we cannot cover the shipping expenses to re-send it. 

If that happens (not usual at all), you will be able to ask for a store voucher without the shipping costs or to pay the shipping again so we can re-send the package.

Mistakes fee: 5€ on top of shipping cost.*

*This applies for changes on your order information such as changes on the address, name or delivery type (pick up / shipment). It also applies when you don't show up to a pick up appointment.

 

RETURNS

You can return your order  after maximum 15 days since you received it.

If you wish to return your order or part of it, contact us and we will send you a shipping label to print and stick to the package.

The shipping costs of the return must be covered by the customer and the shipping has to be trackable. 

The returned product must be with the original packaging (label, stickers, etc.) and unused. 

Once we receive the product back, we will check it out and we will send you a voucher to spend on our shop for the total amount of the purchase less the shipping cost. We are very small and can't afford to do refunds, so we can only provide vouchers in the case of a return.

Shipping costs for Germany returns: 

10,00€ via DHL

 

Shipping costs for International returns:

20,00€ via DHL/UPS.